A complete kitchen was delivered on time, but the problems developed from then. The integrated fridge freezer was packaged incorrectly; the item inside was not as described on the outside, which meant the doors were wrong. Then I was sold another pair of incorrect doors. In the meantime the installer was laid off, incurring daily costs for me. Perhaps worst of all is the lack of acknowledgement from the General Manager at Cheltenham. This indicates a contemptuous attitude to customers. In conclusion, I would recommend that if you are considering a new kitchen or bathroom, put the whole project in the hands of independent professionals from start to finish and avoid the false economy of dealing with B&Q.