We ordered a log burner was advised delivery would be on the Friday waited all day nothing no call text or email. Called them Friday evening guy on the phone was totally useless eventually said he would escalate it and we would get a call Saturday. Guess what no call so we called them Monday still didn’t get anywhere after an hour on the phone they said oh we can deliver Thursday advised this wasn’t convenient as we can’t keep taking time off for it not to arrive their answer well we can’t get it to you sooner so we will escalate again. Will never buy from them again their service is so bad. And we still do not have the item.