Placed a Click & Collect order for a couple of items to save me time in the store. Arrived and unable to see where to collect. Asked a B&Q guy who made no attempt to engage with me but he finally wandered to a cupboard, I gave him my paperwork which he the read over and over again. He was unable to find my order until I suggested that it might be in R ( first letter of my surname) alphabetically marked box. He looked and then kept looking elsewhere. In desperation, I took the R box off the shelf and the only package in it was my order ! Whole C&C process was a waste of time.... would have been quicker to go in store and get what I needed myself