This store is a complete nightmare. Do not under any circumstances buy anything from B & Q!! It is no wonder there is an article in today's press that the firm is going down the toilet and as far as I am concerned it is well deserved. Bought some Grey Charcoal Effect Luxury click flooring at £53.20 per box which is not fit for purpose. Several other reviews have had the same problem as us. After a few weeks the product starting splitting and became a dangerous trip hazard. Been in contact with B & Q who sent an "independent" insurance company to look at the floor whom they were paying to wriggle out of their obligation on a product that was clearly faulty. We have written to the Chief Executive of B & Q over two weeks ago and have not had the courtesy of a reply. Phoned them today and they refused to speak to us because THEY have made an error and put our son's name on the computer and he has not lived with us for TEN YEARS!! He had nothing to do with the flooring. It is our house, we paid the bill for the click flooring etc etc. He lives in Oxfordshire!! I just hope that the press are proved right. Folks vote with you feet and never go near B & Q again. We have already managed to persuade some friends to cancel their large order for a B & Q kitchen and we will keep on spreading the word.