Bought a focal point gas fire from halesowen store after ordering it on line. When i arrived at store to collect was not available knew nothing about it cme down from stores very dirty been in stock long time. Accepted it arranged a gas fitter to fit fire found a coal was missing . As per instructions got in touch with manufacturer who supplied parts quickly fitter came back was unable to assemble fire wrong coal basket got on to supplier again sent out new basket. Got in touch with head office via e mail they responded immediately saying halesowen would be in touch within 48 hours. 10 days have passed with no response perhaps halesowen is store bieng shut down? After dealing happily with b and q for many years the curtailing of oap discount wednesdays and poor response am now deciding to shop elsewhere