Bought extension ladders on-line. Website said 'order before 3pm for next day delivery'. After four days, repeated telephone calls and promises received from B&Q, the ladder manufacturers Abru and the delivery company Tuffnells, I cancelled the order. The delivery company couldn't locate Tewkesbury on their SatNav. From Bristol. Several other websites offered 2-3 days delivery. I chose B&Q because of the 'next day delivery'. Absolute rubbish. Between them, they couldn't run a bath!
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