I cant believe I spent over 2 hours picking an order for guttering all the joints, ends , clips angles, downpipe and lengths of drain. I was recently phoned (its MEANT to be online!!??) telling me part of the order wasnt in stock (this is over and above the parts that online last night told me were not in stock ) and have such been canceled. This is 2 hours before scheduled delivery! as I was text with couriers ETA! much earlier! I find this DIABOLICAL the items that are cancelled are the lengths of the drain pipe! BUT YOU SEE FIT TO STILL DELIVER THE CLIPS ETC? I have tried cancelling the rest of order on a 30 minute phone call and as widely expected got nowhere No wonder your company is gong down the pan! We need to ask customers to confirm their address, before we access the order. This is due to data protection. I can see you have already spoken with our Customer Service team today, and they've escalated your complaint under the reference: 8001756394. The relevant team will be in touch with you, to have this resolved. Thanks. Kelli ol HOW WASNT IT RESOLVED EARLIER ? WHY AM i NOW FORCED TO WAIT IN FOR AN ORDER ONLY TO REFUSE IT? As the order is out for delivery today, it's too far gone in the delivery process to cancel. Once refused, a refund can be processed. This has been passed over to our support team, to action this and contact you. Kelli SO HOW COME IT IS NOT TO LATE FOR b&Q TO CANCEL PART OF ORDER WHILE ITS OUT FOR DELIVERY? Brian. As advised, this delivery is currently out with Parcelforce. Kelli YES PARCEL FORCE TOLD ME THIS FIRST THING THEY NOR B&Q TOLD ME THAT THE VITAL PARTS OF ORDER WERE CANCELLED AND YOU STILL PLAN TO DELIVER FITTINGS BUT BOT THE ITEMS NEEDING FITTINGS!!! CRAZY IN THE EXTREME!