I have had 5 bathrooms supplied and fitted by B&Q over a number of years and while there have been problems they generally eventually corrected them after a lot of chasing. However the latest problem is to do with a toilet seat that failed 5 times, it’s a faulty design that takes some weeks to fail but it always does. Because the seat fitted the toilet and was matched I was worried that they would eventually stop making the seat that didn’t work and I would be left with a toilet and no matching seat. To remove my concerns the B&Q installations manager wrote to me and guaranteed that if ever I couldn’t get a replacement seat, they would provide a new toilet free of charge. Well it’s failed a sixth time and the new installations claims system is clearly designed to wear you down so you give up and go away. Today I had a reply from their so called claims assessor blatantly saying that they weren’t going to honour their promise and bombarding me with loads of “cut and paste” weasel words. So what’s a B&Q promise worth...... ZERO. Don’t buy a bathroom from them they will treat you badly since they clearly don’t understand customer care. I recall MFI going bust for the same reason.
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