Complaint lodged over 4 weeks ago regarding Cooke & Lewis bathroom products and bathroom planning in Poole store. Response was it was my fault for not taking a fitted shower out of packaging on delivery to see blown glass unit, also toilet pan imperfect so does not sit flush. Designed with a sink unit that meant I could not enter the bathroom so had to adapt around design and now have a bathroom I don’t like. Evidently its either my fault or the plumber should never have fitted anything- because families can go without ripped out bathrooms! Again my fault I’m told the job should have stopped. So many other issues with the complaint handling. I’m now going to email Graham Bell who is the CEO of Kingfisher/B&Q in UK to understand his views on Complaints process his business runs. Just so upset with this whole experience.