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Kimberley Smith
Booked a kitchen design at the Chesterfield Store, spent three hours sat designing the kitchen. Didn't order straight away, returned a few weeks later to make some changes with my partner, minor changes, but we sat there for three hours again. There was a problem with their systems and the kitchens had to be 'manually ordered' advised to go have a look around the store whilst they did this. Came back, the fridge freezer was out of stock, the cooker hood was out of stock, the dishwasher was out of stock and the work tops were out of stock. Not to worry we sat for another 45 minutes trying to rearrange the kitchen. We decided to get the worktops and dishwasher else where, but we checked the sizes of what we would need before leaving the store as we had purchased integrated doors. Leaving the store realised she had not ordered the correct coloured cupboards so had to go back and get this changed. On installing the kitchen we found cladding we had never ordered but had been charged for. We couldn't find any drawer fronts either so we gave them a ring to make sure it wasn't us being a bit thick. They said they would ring me back last week, still waiting for the phone call back. We found them in an unmarked box and made use of the extra cladding, but thanks for giving us a call back. This evening my partner found the dishwasher door is too big for the dishwasher so we gave them a ring to ask about the sizing, to be told they don't do a smaller integrated door in this range, but it should still fit. Tried explaining to the lady although the dishwasher is free standing it still needs screwing to the cupboards, she stated she had never had this problem before it should still fit and there's nothing she can do. Politely thanked her for her time and my partner found a solution, but still not the point. Washing machine door next, they sent a fridge freezer door for this, sizing accurate but hinges don't match up and with the ones on the washing machine, too much length at the top which would exceed our work tops leaving a gap at the bottom. My partner and i shall be visiting tomorrow morning to get this resolved as one side of our kitchen does not fit. They don't answer or return phone calls and being told 'it should fit' isn't really after care we were expecting. I have no kitchen and ready to give birth any day now, it is stress not needed.
6 years ago
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