Ordered some floor and by accident selected to wrong colour so phoned up immediately to ask them to change to the correct colour. Was told I would have to wait for the delivery to arrive then refuse it then phone up and get a refund wait upto 7 days for it to be refunded then start the process again!! Now am I being stupid or this this just a complete waste of time, money and effort for something that could be solved by one email or phone call. People go on about global warming and cutting costs, staff not getting paid enough etc and your going to waist all that time and cost and extra burnt fuel for something that I dont want to do it all again just for a change of colour!! This is pathetic and I think someone with a brain needs to amend your system to have an option to change until it has actually been dispatched.