Bought a toilet seat, went to fit it, parked the van, pay meter and C charge، took the lift to the 4th floor, opened the box which was not well packed, find hinged not as new as meant to be, nuts missing, hinges loose,toilet seat chipped, seem some one returned it and B&Q re packed it, went back to return it, told by manager this is none returnable, I said it is faulty, I don't want a refund I want to exchange it, ruuuudly she refused, I was very upset and still, B&Q is not a shop to go to anymore, they waste my time, they upset me and the service at the returns is very sickening