Travelled some distance to Exeter store for floor tiles only to find the section cordoned off when I arrived. Customers not allowed in !!!! I asked a member of staff why and he directed me to the store Manager. I was told new range was being put on the shelves and for reasons of Health & Safety customers were not allowed in !!!, Unbelievable, this Work should be done when the store is closed not during the week day and inconvenience customers. Nothing on website to let you know so wasted journey and fuel. Another customer walked out in disgust having driven from Newton Abbot for floor tiles and so will many more. Where do they get these Managers from !! I got the impression the staff were none too happy with the situation as well . Won’t be using B&Q again.