Bought a brand new Mountfield sit down mower T30M Gloucester branch £1400 on; 29/3/19 told there was a 2 year guarantee and 43 week return policy it arrived late after several phone calls. Use once wether permitting we had to cut the long grass with large tractor topper before permitting the Mountfield on the plot (Machine had black smoke-bad gear engagement-grass blocking up- stop starting-Constant Engage gear failure etc 17/5/19 it was returned to Gloucester It did not work properly We were instructed to use the service link system which gave me phone numbers of garden repair company’s in Gloucestershire . Reported back as to S/L and BQ as Downright rude and expensive. ? So I emailed manager BQ let them know I would bring it back I hired a trail to deliver the machine back to BQ Gloucester. 17/5/19 After a long mornings wait for managers on phone to SL repair company’s he would not accept my machine and refused to sign my proof of return letter or the machine. I had no alternative but leave the machine with BQ returns dept to deal with it asking for my money back . To date I have not had any contact or my money back. As BQ nominated repair company said (what do you expect when dealing with cowboys ) Mike