I ordered a kitchen and bathroom from Romford store, Total cost approx £7,500. The bathroom delivery had so many items missing i thought it couldn't get any worse for the kitchen but unfortunately the same was true. Plinths, cupboards, doors and much more were not delivered. Two weeks before i changed the original poor design, this meant I had to accept two kitchen deliveries and return the other once on site. Ridiculous situation to have to take delivery of two ovens, cupboards and doors etc because the store could not cancel the original order. My fitters pointed out the cupboards as designed left a 170mm gap top and bottom, i spent two weeks visiting the store daily to supply the fitters with the materials not delivered, a waste of my time and money. After kitchen was fitted it was obvious that the drawers were not soft close as paid for. The Romford store insisted the draws were somehow fitted back to front! Even after emailing pictures to the draw manufacturers who agree the draw mechanism was not soft closing the store kept insisting they were! Refitting the draws cost me another £150 which has not been refunded by B&Q. I would not use this company again under any circumstances.