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Peter Notley
I have problem with the hinge positions on the overhead bridging unit. Took a photograph and went back to the Oldham store. The head of the kitchen department told me, curtly, i had fitted the wrong hinges, strange as the hinges came with the door retaining kit. After more disussions i was told that i would have to bring the unit back to the store to check which piece was wrong, the door or the cabinet. When I explained that unit was already fitted and it was obviously the door fixings that were in the wrong position I was told aggressively that I may have to return the unit itself. I explained the unit was fitted but was told I would need to dismantle it and return it. No mention of a representative coming to my home to asses the situation. The head of the kitchen department was quite aggressive throughout talking to me like i was some kind of idiot i would suggest B&Q should give some of their staff customer relations training. Stay away.
6 years ago
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B&Q has a 2.2 average rating from 2,595 reviews