My daughters bought me a Dremel for fathers day...unknown to them I already owned a Dremel. My daughters gave me the Dremel and the receipt and I drove the 7 miles to the Romford store to exchange it for another product... I did not want any money back but just an exchange for another product/s. I was informed by the NOT VERY HELPFUL returns desk operative that this could not be done. So know I have to drive to my daughters house...7 miles away, give her the Dremel and receipt and she has to drive 7 miles back to B&Q Romford and get a refund and drive 7 miles back home. Surely someone with a little commonsense in this company must realise that folk are given a present of B&Q wares and if they bring their receipt with the purchase and do not want a monetary refund just an exchange of goods this procedure could be carried out. Bye Bye B&Q's... I may have to pay extra at another store but you have now lost my custom and my companies custom...and to inform you that IN GEAR EVENTS...who spend a considerable amount of money in your store will now be purchasing elsewhere Glenn Clark