A truly terrible, dishonest company that have absolutely 0 respect for customers. I bought a BBQ in their recent sale- took a day off work and awaited delivery. They decided to deliver part of the order - a cover - and not the £600 BBQ. Upon phoning them, they told me it was out of stock (and never had been in stock). Why did they just tell me? Because they don't care. They don't care about their customers. A bit harsh you might think? Nope. 4 times did I call up and get promised a call back within 4 hours. 4 times did no one bother to call me back. The cell center staff are rude, but worse than that are the dishonest staff in head office, who refuse to speak to their own customers. Have spent thousands with this company in recent years, I will never, ever, ever shop with them again. I hope they quickly go out of business.