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R Watkins
Warning to customers do not buy valspar… Warning to customers do not buy valspar paint! We went in to b&Q cwmbran (south Wales) had paint mixed started painting first half of wall was fine so put the other half in tray started rolling all hard bits in paint and going on wall! Took paint back with receipt to b&Q first of all very apologetic, then this older man came didn't want to see my photos of before and after offered me a refund so I said what am I going to do with my wall? That's your problem not mine he said! I said I beg your pardon! Still didn't want to look at my photos on my phone, there was customers at tills and looking across I've never felt so embarrassed in all my life at this point then he give me my receipt back after a few words and said your not getting a refund now! I said I be taking this further so I did head office they said the would sort it out and look into what happened but they never! Got my money back after 3 trips to cwmbran to see dean masters which wanted the paint back then didn't even look at the tin of paint. We out of pocket of £ 45.00 for sand paper, filler, and bought paint to redoing the wall Mrs r Watkins.
5 years ago
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B&Q has a 2.2 average rating from 2,595 reviews