Do not under any circumstances use B&Q`s click & collect service. I ordered three fence panels via click & collect. Paid via Paypal in full immediately. Received an email from B&Q saying my order was ready for collection. Drove to the store to pick up my items only to be told on arrival that only one of my three items was in stock in spite of the website saying they had all of the items. This is annoying by itself, but the real problem here is that they now have my money and I have to wait for it to be refunded. It also became apparent that they have blatantly lied and recorded the items as collected by myself and that I have asked for a returns request. I DO NOT HAVE THE ITEMS TO RETURN! To cap it all they even sent a courier to my address to collect the panels. What a way to do business for a store as big as this. Shameful. Meanwhile, I still have no refund.