Trying to fix a mess of a leaky basement door with no know-how, my Mom and I aimlessly wandering through the aisles of B and Q in Halifax; and up walks the most helpful B and Q staff member we have ever met. 'Big Craig' (AKA Warehouse Craig) was truly our HERO in a gleaming orange apron. He took the time to fully understand our predicament and kitted us out with everything we would need from the right cement to the correct size screws. He also gave us 'laywomen' very useful tips, as well as being very jovial and truly turned our stressed out frowns upside down. I honestly cannot give Big Craig enough praise, truly a ROLE MODEL for people everywhere; cheerful, helpful and our saviour. Thank you Big Craig!!