i was in the great Yarmouth store and i was served by a chap called Philip, he went to great lengths to cut my mdf board and even showed me how to get more out of the board i was buying, after cutting the wood he then completed my order and worked out exactly what i needed for the area of paving, and even helped me carry it to my car, he is a credit to b&q and his customer service in our eyes was great, he deserves a pay rise.