John Murray
After having a new porch in grey last month I needed some paint the same colour to paint my garage door. Went to B&Q Burton with a photo on my I-pad to get the colour matched, there a helpful young man called Luke told me he could not match my paint by photo and I needed the ral code from the company who supplied my porch. One week later I went to the Cannock branch as it’s closer with my code in hand, unfortunately the staff there seemed to have no idea what I was after and the code meant nothing to them. Ok only one thing for it I went back to Burton were another young man was behind the counter after explaining to him that I had the ral number and I needed a litre of paint, again he looked at me not understanding what I was on about. I was starting to lose hope when I spotted Luke who was the one who started my expedition a week earlier, we called Luke over who remembered me from my first visit. 2 minutes later Luke had explained to his colleague all about the ral numbers and the paint was mixed. Fantastic Now this seems like a double edged review on one hand a few of b&q staff could not help even though they were very pleasant. On the other hand a big thank you to Luke from Burton who was very helpful and knowledgable, maybe a bit more training would help the others.
4 years ago
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B&Q has a 2.2 average rating from 2,456 reviews

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