Took about 6 hours of phone calls to B&Q to get an item transferred from one branch to another. First I called my local branch then was advised to call headquarters. The chap I spoke to first on the HQ number said there was no such thing & fobbed me off telling me to phone Screwfix - after an hour of prevaricating. I did this pointless call & then phoned B&Q back. The second chap immediately said I needed an 'Iinterbranch transfer' & then it took 2 further long calls to the branches to get it sorted. Calls took a long time as 'managers' had to be located etc.& I was told to call the wrong branch first to arrange the transfer.