I ordered a new saw on Saturday and received an email saying they'd deliver on Monday (this company promises next day delivery). Monday came and went and no saw. So I rechecked the email and noticed it said Monday the week after! So basically I'm going to have to wait a full week for something they promised would be here next day (which I needed for a job). I called customer services and after waiting ages, the woman I talked to (while polite) was completed useless and couldn't change my order to be delivered sooner. Over all I'm extremely irritated, nothing should take over a week to be delivered from a UK company in this day and age, especially when they promise next day! Oh and they refused to cancel the order. I certainly won't be ordering from them again.