Poor from start to finish. Went to 3 stores to purchase a sink, all had 2/3 in stock all damaged/missing pieces/opened. Staff unhelpful in store. Finally ordered online on Friday, paid for Sunday delivery. Never arrived, now being told it's not been given to the courier and they don't know where it is and can't tell us when to expect it. It's now pushed a project back and cost us with contractors and customer service are unhelpful robots. Not a surprise stores are closing left right and centre, shocking attitudes, poor stocking & even worse customer service. Won't be using B&Q again in the future. Absolute shambles.