i recently bought goods on three occasions within the space of 10 days. i needed to return two items (a metal spiral bar and two oak ballusters). i produced what i thought was the receipt, but it turned out i only had two out of three receipts and the goods were on the missing receipt. I did have three debits in my bank statement. The Barnstaple staff refused point blank to let me exchange the goods! This is out of step with every other reputable store i shop at. Last time i shop at B&Q. I just had a happy experience at Wickes and Homebase, with helpful, well-trained staff.