Just had a bathroom fitted using B & Q home fit service positives the two men fitting our bathroom where excellent polite and professional that's the end of the good news. The pre installation was shambolic the staff are rude and don't seem to know what they are doing we have had a catalogue of problems to many to explain. Then we have the after care since our bathroom has been fitted we have had a couple of small problems requiring the fitters to return well this is where there level of customer care completely falls away rude / disinterested extremely bad manerred I can honestly say I would never ever use B & Q ever again and would advise anybody considering using them to think long and hard ,you are promised 5 yrs of guaranteed repairs ect Mmmmmm good luck