What a shame I have to give one star for the support line. They deserve zero. I ordered a door nearly 3 weeks ago and was promised on line, at point of payment, 4 working days for delivery. It failed to arrive and on the next day, due to lack of door and no information about a possible delay I rang support. After a 30 min wait to get through I was told by customer service they had no idea where the door was. The courier apparently denied all knowledge of collection. My B and Q app told me that everything had been completed but still no door. Rang B Nd Q again and had same response as before. I was promised an upgrade to urgent but after several days still no contact even though they promised a phone call. Eventually made contact again and was told I had another two days wait to talk to someone. Finally contact was made after my requests for a door to be delivered from an upline manager and again promised a 4 day wait. Unbelievably the second door failed to arrived. Rang again and told to wait for another manager. Days passed and a text was received saying ‘ sorry I have been busy and couldn’t ring but will contact you in next 24-48 hours’. This is the person who should have contacted me a week before.’ The door was finally delivered two weeks late. The customer service is appalling and guaranteed delivery dates are just fairy tales. I will never ever use B and Q online delivery again. All three members of my family have experienced poor delivery and support. Be warned. Never use B and Q online. Just buy from the shop.