Ordered kitchen cabinet doors on line had to wait for 14 days for them to be delivered. When they arrived the order was not correct 2 doors incorrect size and type, so phoned customer service and was told someone would be in touch. Waited until 6pm (all day) and decided to phone local store, they were very helpful and resolved my problem. Customer service were useless didn't seem to care,still waiting for my promised call back. Lesson learned, in future shop elsewhere. My thanks to Russ at the Bognor Regis store who sorted my problem, he was very helpful and appeared to be the only person from B&Q who wanted to give customer service