Customer service good. Timber very poor. I was wanting to buy PSE timber 144 mm. wide and ca. 18mm. thickness. Quality very poor for all lengths inspected either twisted, warped or split . I did buy but after the problems with cutting and fixing I would not buy B and Q timber again other than for very simple tasks. I also bought shelving board. This was also very poor quality : soft and splintered on cutting with handsaw . Also on cutting with a jig saw the board again splintered and the adhesive joint between 2 of the smaller timbers making up the joint failed. Other than for the simplest of jobs I would not buy timber from b and Q again.