Just visited B&Q at Gravesend admittedly it wasn’t busy because it was the last 15 minutes before they closed but the help and service I received was more than 10 out of 10 I think the guy was called Liam help me load my trolley wanted to pull it to the checkouts as it was heavy and even offered to load it into my van then the two ladies at the checkout really friendly and helpful to it’s not my local branch as I live next door to the Lakeside one in Thurrock never had a problem with Thurrock anyway but Gravesend went Will be on the customer service thanks again