I visited B&Q in Chester yesterday. I've always found the staff to be pleasant and helpful with the rare exception. I feel i just have to mention Jordan, the lovely man who helped me with heavy toilets, sinks and wooden flooring and loaded them into my car for me. Nothing was too much trouble for him. Polite, helpful and friendly a credit to the store. I was also helped by a lovely lady called Sheena. I was purchasing quite a lot and when some flooring fell by the checkout, she immediately went to pick it up and help me even though she's only recovering from surgery herself. I hope B and Q Chester take note of the exceptional service Jordan and Sheena provide to customers. Everyone is very quick to complain but when an excellent service is delivered it should be recognised.