Absolutely disgusted with the non service at your Croydon branch today, between 13.20 & 14.05. Waited for over 40 mins for timber cutting despite FIVE call outs to two operatives who were on site. Also you have a bell on the counter, WHAT FOR ?????. Most of the staff were either outside smoking or at the onsite burger van, very few on the floor. You push the trade side but in all honesty its a joke, I just lost over 40mins of valuable work time today through incompetence. I then drove one mile up the road to Selco & had my timber cut straight away. One member of staff that did try to help said there was three managers on floor chatting together but didn't want to know. What hope have you got! The feeling i got there was the staff seem disenchanted with the so called hierarchy.