Today I wanted to buy some colour to finish to paint 1 bedroom. I went to b&a in solihull and the shop was closed because of the coronavirus. One of the staff members said need to order online and to collect. That's was okay for me, however nothing was available online. Again I asked 1 staff outside doing some deliveries and she said there is only essential think. She suggested to call the customer service if they can give help. Once I called this morning at 11.42 am was an horrible lady by the phone, she was really rude. She said we are selling only essential think, during this conversation I see a staff member coming outside with trolley with flowers to give to the customer. Disappointed I said over the phone why flower are possible to collect and paint is not???? I think flower is not essential to buy during this period 🤔🤔🤔 She didn't answer to me and she closed the call. I think that lady should work in the jungle not as Customers service. Awful service very disappointed. Never again I will go to this shop