If only I could give no stars. I ordered online click and collect. What I ordered was not the product they brought out to me. I gave them a copy of my invoice. A few minutes later a young lad came out with the same items. When I said you don't have what I ordered he said this is your order, it has your order number on it. When I said he should look at the bottom of the invoice he could see that it was not the same product he accused me of getting aggressive and backed away. Next thing I know is bully boy security came out and he was aggressive. He tried to say i went for the young lad and even got another member of staff to say he saw that. This guy spoke very little english and was mystified but obviously felt he had to be loyal, he wasn't even there!!!. I was told to leave the carpark and they were refusing to serve me. I had to ask about my money. They said they were going to refund me and the young lad smiled and said that will take 5 days. How can this be right. The order number might have been right but the goods didn't match up with the invoice. Nobody was prepared to look at their mistake. Oh well, all my business gone. I shall be dealing with companies who have competent staff in future. Let's hope this company doesn't last much longer.