Please read this and then USE WICKES INSTEAD. Placed online order Sunday 5 April, next day collection. All items in stock and available at branch on Monday 6, 3 PM rang Farnborough branch to ask why no email and was told “won’t be today, will be tomorrow” Tuesday rang branch, after 35 attempts got through to switchboard, no one picked up telephone, Thursday rang head office to be told that they will ring branch and ring me back in afternoon, no call back received. Rang again Thursday to be offered refund as we are too busy! Asked employee why they are then still taking orders online to receive no response, only to be offered refund again, total lack of empathy and honesty!. Today Monday 13 April. I’ve had no contact from anyone at B&Q they have my money and I’m still waiting for my goods. Why have they continued to take orders and customers money when they have no idea when they can fulfil these orders? This should not be allowed! They have no concept of honesty or integrity, they take your payment immediately and then take ages to issue a refund all the while they are of course earning interest on your funds. This is cyclical and blatant profiteering on a grand scale at a time of national emergency and when people are Struggling financially and they’re offering a refund time of a week! This is absolutely shocking and should receive government oversight after we are all through this very tough period. Trading standards, local MP, complain to them all when you can!!.