Placed an order online after waiting around 2 h to get on their website. I order some timber and then wait for their confirmation. I receive text message after 3 days at 6 am in the morning that my order is ready to collect so I went to the store as soon as they opened at 8 am. Been waiting 2.5h for 10 timber boards that they couldn't find. Car park was full and they are trying to sort 3200 orders at the same time. They moved me all around the car park from A to F then to E. I had huge surprise when my timber boards arriwed. I honestly think that this is the perfect opportunity for stores like B&q to sell everything that they didn't sell before due to poor quality. The worst timber I ve ever seen. Noticed few other customers disappointed and looking to return some paving that was scratched all over. I wouldn't take that timber even if they would just give away.