Absolute shambles. Don't waste your time. After waiting over an hour on Tuesday I finally got on the site and placed my order for a small charcoal bbq and coals etc. Read all the blurb, paid and was notified to wait for confirmation before going to the store. I received an email saying my order would be ready for collection anytime after 8am today. Just home, still fuming.... waited in a queue of cars for over half an hour to be told that in fact my order was not ready..... Asked to speak to someone from management to be fobbed off with an excuse that it's head office's fault. Perhaps if they had thought of getting a memeber of staff to go down the line of cars letting people know that wouldn't have been too difficult? I wasn't the only one turned away. Poor show. Went online to Argos, ordered a small bbq etc, paid online and went off to collect it instantly. Only had to wait for 10 minutes to collect. Maybe someone should take note...you won't be getting my money again.