After 10days I got an email picture of a bar code nothing else so I assumed it was my turn got there, waited in qu for forty mins got to burger King when a bloke was coming up the line to inform me that from then there was a 3 hour wait, bear in mind I went on Sunday to be told they were not doing it that day, if they keep their website up to date for the people who keep their company going we could have a better understanding as we know we are in unprecedented times, but I will leave my refund till a later date I will not be buying from bnq again.