This is a money hungry company that are only interested in making money during this period. I order 9 items on the 18th of April and received a confirmation letter to the order will be ready in 3 days. I heard nothing so went to the store on the Wednesday after the order was placed and paid for to be told my stuff hadn't been picked so wasnt ready for collection. I have to say the staff were quite rude when I asked them why do they send an email to say the order the order would be ready in 3 days and just got told my stuff wasnt picked so deal with it. I understand the staff can only do so much but I ask this why open your stores if use have so many click and collect orders to get through, I put it down to pure greed. Today the 27th of April we got an email to say out of 9 items they only have 1 item in stock which means last week when I placed the order and they took my money the items were probably in stock but they opened the shop up to public without my items being picked and could be sold to everybody else in that period even tho they had already taken my money. I think something should be looked at as B&Q are only interested in making money. Your staff are dealing with the out come of your greed it is disgusting.