Avoid at all costs.... We had purchased a kitchen & bathroom to be installed by B&Q in February. After multiple issues we are currently raising a complaint consisting of 4 pages of bullet points. Here are just a few... 1. Delivery arrived late - the installation team could not start work until 3pm. 2. Fridge/freezer would not fit through the door, doors had to be taken off and it was left outside for two nights! 3. cooker wasn't delivered, then B&Q delivered the wrong one, they then tried lying saying 'that's the only cooker we do' (i was in store that day, they had 5 different makes!) and then delivered another one, which is still not the correct cooker! Oh but it isn't mentioned on paperwork so B&Q have been trying to say we should be happy as it's a free cooker!! I'd rather pay to have the correct one installed!! 4. Slate flooring - B&Q state that they do not fit this on paperwork yet still managed to put our order through! Now we have to seal it every 3-4 months. May I add we have several dogs so this is not an easy task. 5. Our touch tap did not work properly and B&Q then sent someone without any prior notification to replace it. (perfect timing when you've just cleaned the kitchen, just as they turn up, for it to be done again!) 6. Multiple items missing on delivery - we ended up buying some parts as we only had 5 days for the fitters to install both bathroom & kitchen and could not wait for replacements to be sent out 7. We were advised painting could be included and to pay the installation team directly - this was not the case so every night we had to stay up until 2am to paint the walls, ceilings and gloss the skirting! 8. Wrong units fitted and gaps in-between wall units (meaning items fall through!) To put it into perspective, B&Q make a lot of promises to obtain the sale, but fail to meet expectations or even what the customer rightly deserves. Would I return to B&Q again? Never. It has been the worst customer service I have ever received, and 6 weeks later, still unresolved. AVOID AVOID AVOID!!!!!