A cynical and insensitive attempt (unethical and possibly illegal - please note trading standards) to create/increase cashflow and profit at the expense of honest and hard working businesses and members of the public. I am still awaiting two tradepoint orders placed over 3 weeks ago - with little or no communication with no mechanism to contact them - even their weak and impersonal webform 'submit' button seems permanently greyed out. Whilst I appreciate the current situation is very disruptive - not least to my own business and livelihood ... I have not received any confirmation nor reassurance that my PAID orders are being dealt with. If this organisation is unable to honour online orders (both click & collect and home delivery), then they should not be offering such a service by taking payments up front with no transparency nor communication - this is entirely within their control and is not a result of the current situation - it is clearly an exploitation of such. They must firmly believe (or hope) that their (former) customer base are a bunch of uneducated naive drongos. B&Q will be remembered and judged on their dereliction of current customer service, total disregard of business/individual financial insecurity and their cashflow greed - by many (former) customers for many years to come ... You reap what you sow!