If I could give 0 stars I would. Ordered over £110 worth of wood from Blackburn B&Q on 13th April took my money straight away as click and collect. Waited over 3 weeks to get a message to say my order was ready to collect...... 15 minutes after my email to say my order was ready to collect another email came saying thank you for collecting your order !!!! REALLY !!! ON arrival at the store I gave my order number and was asked if I had collected my order......er no that's why I am here now to collect it. So off the sales man went for my order in store 20 minutes later came out with 3 pieces of wood where's the rest of the order? Plus the wood he brought out was not in good condition, said the other wood was out of stock, I asked for a refund but was NOT leaving the store until I had confirmation of my refund after all they could turn around and say I had collected it (so please beware of the 2nd email) I'm still waiting for my refund not good enough you should be giving us the interest you are making on customers money !!!!