In this pandemic they are offering click and collect but have not thought this process through. They provided me with the incorrect plants and when I tried to call the centre, no answer, call customer service, no answer. Emailed customer service, no reply, contact form on their website, reply after 10 days saying I will have to wait until the stores reopen. These are plants, that I have no knowledge about and have to try and keep them alive until I can go back to a store to exchange. Then via social media contact, told me could help as the order was in my partners name. If you can’t provide customer service for when you have made an error, should not be open!