Last week i visited chiswick B&Q and bought a washing line but whilst in the queue outside this customer drove over a small pot of paint in the car park spraying his 68 mercedes with white paint - there were lots of staff standing there staring so i said instead of staring get some cloths and help - there i heard the staff gighling saying what pratt does that ! 😡 so i went straight in store and reported the staff and spoke to the blond supervisor/manager who said ok i will.talk to them only to see the same manager and same staff eating take out on store tables laughing about the same situation ! Really B&Q is this what you employ ? Hope your customer service training is up to scratch ! 1. Train staff to assist customers needs and requirements 2. Ask management to deal with complaints with upmost respect 3. If managers and staff want to sit inside the store in a group eating take out using the store as a buffet style cafe dont let yourselves be overheard laughing at a customer misfortune.. Shocking ! 4. Lots of shops are shut at the moment and this is difficult times but to make this poor chap panic about his new car then all.laugh about it is shameful