Under the circumstances of covid-19 B&Q have taken every step to ensure keeping customers & staff safe, secure whilst shopping. It is self service & card payments only which is understandable. I have been to many B&Qs & other retailers & so far hats off to B&Q. They actually have people in positioned to direct to areas & return to sections if example paint department is full. A special mention to Acton Branch in Park royal A40 the queue system is brilliant & the average time waiting is 10 to 15 minutes. Not so many customers are allowed in the buliding compare to other B&Q & retailers I have shopped in recently. Well done guys.