On a Sunday, having ordered a volume of timber for a home project (£140) delivery was assured for Tuesday. The email received after the order was placed also advised that a text would be sent to advise whether delivery would be a.m. or p.m No text was received by 12.00 on the Tuesday so I rang B&Q to be told that the timber was being delivered direct from the manufacturer and B&Q were unable to confirm what day this was going to be!!! I therefore tried to cancel my order to be advised that it was going to be delivered, regardless of my cancellation request and that I should call them again after delivery has been attempted. I arranged time off work to receive the delivery on Tuesday, as stated, now B&Q expect me to wait at home for an unspecified period in order to decline delivery of a consignment that I no longer want!