I wanted to purchase circular saw. The one I wanted was on a high shelf. Went looking for assistant to get it, on-one could help , not their department. Returned to area one last time , saw assistant who had magically appeared. Requested saw , instead of him helping, using steps nearby I got an endless sarcastic lecture on the duties of an assistant, which included info that getting things from high shelves is only done at night by a different Specialist team, he went on and on and on about the pandemic, I was perfectly polite but after several minutes of this I Got bored and walked off. No sale to b& q, but then only £100, doesn’t matter to them. Got stuff i needed from toolstation , job done.