Having ordered a plain white door with other goods I was informed that the door was to be supplied by a different company within 4-5 working days , due to Covid May be 10 days . 14 days later door arrives and when unwrapped found to be damaged , could not get thro to BNQ on phone after several attempts got on line chat and was told they would get new door ordered as a priority on 12 th June , now 25 th and heard nothing from either BnQ or delivery company so not only out of pocket with faulty door but also having to arrange refit time with joiner and added cost for new call out . Terrible customer service they just don’t give a toss .